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Knowledgebase : FAQs
A: No, videos are not retrievable if the SD card is misplaced. SD card recordings are only saved onto the SD card and not on the Cloud service.
A: Alert messages will not be automatically deleted after they have been read. The alerts are saved on the application for 90 days and cannot be erased manually.
A: Yes, the video recordings are secure and protected. The industry standard of 256-bit encryption is used to secure customer recordings.
A: Yes, the camera settings can be changed in any location as they are managed from within the application.
A: Sound and motion alerts can be enabled as notifications on a mobile device. These notifications will appear each time the camera detects activity. (For instructions on how to set up alerts click here) [https://momentumcamera.com/support/index.php...
A: No, a rewind option is not available for live stream videos.
A: Yes, if Cloud service is activated the camera will store data on the Cloud. Please note, it is $5/month if you choose to purchase the Cloud service.
A: Yes, it is possible to mount the camera on a wall. A mounting kit is provided for each individual camera.
A: The video resolution automatically adjusts based on the network strength it is connected to and cannot be altered manually.
A: The time displayed on video recordings is shown in a 24-hour format and currently cannot be modified.
A: A memory card may be used to store footage. Please keep in mind, previously recorded footage is only viewed through the application due to file formatting.
A: Night vision mode occurs automatically and cannot be adjusted manually.
A: Momentum cameras are not built with a zooming lens. To zoom in on the picture when using an Android device, double tap the video. To obtain a better view on an Apple device, expand the video to full screen.
A: Momentum cameras can be synced to any laptop or desktop running on or above Windows 7. Windows phones and tablets are not currently compatible.
A: The screen will rotate automatically when the phone is oriented in a new position.
A: There are no limitations on how many cameras can be added under one account.
A: Seven days of recorded video will be kept on the Cloud service before it begins to record over the already documented footage. On a memory card, the recordings will be saved until the maximum amount of gigabytes have been used. Memory card videos will ...
A: Recording memory depends on the amount of gigabytes on the SD card. Below is a list of approximate hours based on SD card size: _4GB = 12 Hrs; 8GB = 25 Hrs; 16GB = 50 Hrs; 32GB = 100 Hrs_
A: Bandwidth speed adjusts automatically to a maximum of 768 kbps (per camera) and cannot be changed manually.
A: The camera can function as a baby monitor if the sound sensor is enabled. However, the sensor's accuracy may vary based on the location of the mounted camera.
A: Yes, it will reconnect automatically if the WiFi name and password have not been changed. If the WiFi name and password have been changed, then it will need to reconnect to WiFi using AirLink Auto or by scanning the QR Code.
A: No, but the camera will alert you when there is motion detected.
A: Yes, the camera requires WiFi in order to function.
A: Momentum WiFi cameras have a viewing angle of 110°.
A: If the SD card reaches its maximum capacity the camera will automatically stop recording. New video feed will not be saved nor will previous recordings be removed or recorded over.
A: Tap on the screen of your mobile device one time to view the feature icons while on full-screen. The same notion would apply if you would like to hide these icons.
A: Smartphones operating on Android or iOS systems are compatible with Momentum cameras.
A: Limited data will be used if the application is running, however when viewing recordings or live video feed more data will be consumed. For every 1-2 minutes of live video streaming, several hundred kilobytes of data will be used. (For further inform...
A: The camera will not function without connection to a charger. If the camera is disconnected while in use, the recording will stop.
A: Yes, cameras have the ability to record images through windows. However, clarity may depend on the positioning of the camera and any glare from sunlight.
A: Yes, Momentum cameras are functional outdoors. However, outdoor installation is not recommended as the camera is not waterproof and unprotected against humidity.