FAQ
No, videos are not retrievable if the SD card is misplaced. SD card recordings are only saved onto the SD card and not on the Cloud service.
Wed, Feb 1, 2017 at 8:22 PM
Alert messages will not be automatically deleted after they have been read. The alerts are saved on the application for 90 days and cannot be erased manuall...
Wed, Feb 1, 2017 at 8:23 PM
Yes, the video recordings are secure and protected. The industry standard of 256-bit encryption is used to secure customer recordings.
Wed, Feb 1, 2017 at 8:24 PM
Yes, the camera settings can be changed in any location as they are managed from within the application.
Wed, Feb 1, 2017 at 8:24 PM
Sound and motion alerts can be enabled as notifications on a mobile device. These notifications will appear each time the camera detects activity. (For inst...
Thu, Feb 2, 2017 at 7:28 PM
No, a rewind option is not available for live stream videos.
Wed, Feb 1, 2017 at 8:25 PM
Yes, if Cloud service is activated the camera will store data on the Cloud. Please note, it is $5/month if you choose to purchase the Cloud service.
Wed, Feb 1, 2017 at 8:26 PM
Yes, it is possible to mount the camera on a wall. A mounting kit is provided for each individual camera.
Wed, Feb 1, 2017 at 8:26 PM
The video resolution automatically adjusts based on the network strength it is connected to and cannot be altered manually.
Wed, Feb 1, 2017 at 8:26 PM
The time displayed on video recordings is shown in a 24-hour format and currently cannot be modified.
Wed, Feb 1, 2017 at 8:27 PM